Training

Public Service Delivery

Training topic:-   Public Service Delivery

Objective:             To enhance and upgrade participants’ skill and attitude about principles of customer service delivery and help them appreciate the significance of applying ethical behavior in the provision of public service.

Contents:              Problems encountered in the delivery of service, basic rights and responsibilities of citizens, importance of citizen-centered service, ways of improving service and quality, compliant handling, measuring customer satisfaction

Duration:-            3 days

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