Training

Topic: Workplace Communication and Assertiveness

Background: Workplace communication is the way of creating meaningful interaction and the act of conveying information. Effective workplace communication has a remarkable positive effect on organisational success by creating shared understanding among employees and healthier work environment.  Thus, this training aims to improve participants’ communication level and equip them with basic assertiveness skills.

Objectives: At the end of the training, trainees will be able to

• Explain concept of workplace communication
• Identify components of effective workplace communication
• Elaborate the role of non-verbal communication
• Differentiate different routes of communication and their appropriateness in different circumstances
• Identify the character of aggressive, passive and assertive communication styles
• Explain different ways how to develop assertive communication style

Content: Includes – concept and process of communication; components of effective communication (active listening, speaking, observing, frame of references); non-verbal communication; routs of workplace communication (written, face to face, telephone, meetings and etc); forms of workplace communication (horizontal and vertical workplace communication); different ways of communication – aggressive, passive, assertive; developing assertive communication skill (contents will be adopted based on organisational context and interest).

Duration: 2 days