IAGAD Organizes Public Speech
Ethiopian Civil Service University Institute of Africa Governance and Development organized half day public speech on May 31, 2018 at IAGAD Hall. The public lecture was presented on Utility Benchmarking: Public Report on Service Performance. The objective of the program was to present and discuss on the concepts and methods of utility management and benchmarking.
On the public lecture Dr. Werner Brenner, infrastructure and Finance Specialist from Austria spoke on the utility management practices and issues related to benchmarking and its applications. He also pointed out the performance indicators and classification of benchmarking.
Dr. Werner Brenner, infrastructure and Finance Specialist from Austria was over twenty years of experience in advising and consultancy in eleven countries.
Dr. Birhanu Beyene, Director for Institute of Africa Governance and Development, thanked Dr. Werner Brenner for his presentation and said that we have problems in infrastructure, urban management, waste management and other. From this discussion we learnt a lot for proper utilities and management of resources and service delivery